WAIT for us to connect (usually at the appointed time).Leave the QuickSupport app running - otherwise, we cannot connect!.
If you do not send us the QuickSupport ID, we cannot connect to you! If the password is anything other than ****, send that too. Send us the 9 or 10-digit ID via email.Launch the downloaded QuickSupport app (usually in your Downloads folder).Try to follow these steps at least 20 minutes prior to our appointed time.Here is a brief overview of the steps involved: Both you and our support technician will be able to control your mouse pointer, press keys, and if you have a microphone (most Macs), we can even speak with each other over the same TeamViewer QuickSupport connection! Screen sharing is a way for us to see exactly what you see on your screen.
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